Talk To Us
We would love to hear from you.
Let us know how we can help and we will respond as soon as possible!
(Your information is kept private and never given, sold, shared, or anything with anyone else.)
We don’t like a lot of EULA double-talk here, so what this mainly says is that we do our best, but sometimes accidents or mistakes happen.
If they do, we are not liable. We will do our best to keep you as a satisfied customer of Vertical Enterprise.
This website is provided “as is” without any representations or warranties, express or implied. Vertical Enterprise makes no representations or warranties in relation to this website or the information and materials provided on this website.
Without prejudice to the generality of the foregoing paragraph, Vertical Enterprise does not warrant that:
* this website will be constantly available, or available at all; or
* the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes, or is meant to constitute, advice of any kind. [If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.]
Limitations of liability
Vertical Enterprise will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:
* [to the extent that the website is provided free-of-charge, for any direct loss;]
* for any indirect, special or consequential loss; or
* for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.
These limitations of liability apply even if Vertical Enterprise has been expressly advised of the potential loss.
Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Vertical Enterprise’s liability in respect of any:
* death or personal injury caused by Vertical Enterprise’s negligence;
* fraud or fraudulent misrepresentation on the part of Vertical Enterprise; or
* matter which it would be illegal or unlawful for Vertical Enterprise to exclude or limit, or to attempt or purport to exclude or limit, its liability.
By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.
If you do not think they are reasonable, you must not use this website.
[You accept that, as a limited liability entity, Vertical Enterprise has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Vertical Enterprise’s officers or employees in respect of any losses you suffer in connection with the website.][Without prejudice to the foregoing paragraph,] you agree that the limitations of warranties and liability set out in this website disclaimer will protect Vertical Enterprise’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Vertical Enterprise.
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless specifically requested by you, the submission of your information does not include you in any marketing type emails, newsletters, etc. .
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
Vertical Enterprise Shipping Policy
All in-stock orders are shipped within 48 hours Monday – Friday 8am – 5pm.
We use the following carriers to deliver our orders:
If you need a different carrier, we can usually accommodate. Contact us here with that request.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Nothing extra is ever added.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Warranty / Returns and Exchanges
All hardware is guaranteed to be working and in the posted description (new, refurbished, etc). Warranty depends on condition listed.
Most new hardware sold is still under original manufacturer warranty and replacement can be done through the original manufacturer. Any hardware not under the manufacturer’s warranty is 30 days after shipping.
Beyond that, please contact your customer service agent with the situation.
Contact us prior to purchase if extended warranties are needed.
Items that have been mis-ordered, if eligible for exchange will be subject to a restocking fee. Restocking percentage depends on manufacturer and condition. Items purchased in new factory sealed condition that have been opened but are functional are not eligible for return.